Consumer Complaints Archives

‘Social media complaints cannot be seen as lacking in gravity’; Telangana HC denies relief to caterer whose license was terminated after customer complaints

“Complaints/customer feedback on social media is an accepted mode of registering complaints against a service provider and the petitioner cannot adopt an ostrich policy in today’s time on the pretext that social media complaints do not deserve to be treated with seriousness.”

Case Briefs High Courts

TRAI cannot request information from Telecom Service Provider under RTI Act to address individual grievances or access customer-specific information: Delhi HC

The Court stated that requiring TRAI to retrieve information about individual complaints from Telecom Service Provider will impose an impractical and onerous burden on the TRAI. With a workforce of merely 170 employees, the TRAI lacked the operational capacity to manage or compile data related to the grievances of over 900 million telecom subscribers.

national consumer disputes redressal commission

Case Briefs Tribunals/Commissions/Regulatory Bodies

Limitation Period | NCDRC dismisses home buyers’ complaints due to delay

NCDRC also highlighted that the housing society which the complainants were members of was not arrayed as a party in the instant matter.

Op Eds OP. ED.

Consumer Complaints Against Educational Institutions

by Rudrajyoti Nath Ray*

Case Briefs Tribunals/Commissions/Regulatory Bodies

NCDRC | Executing Court cannot go behind the decree and therefore, State Commission has no option but to execute Order passed in Consumer Complaints

National Consumer Disputes Redressal Commission (NCDRC): Justice V.K. Jain (Presiding Member), observed that Executing Court cannot go behind the decree and therefore, the

Case Briefs High Courts

J&K HC | Scheme of law as provided in J&K Reorganization Act, 2019 will not affect any pending proceedings/ appeals arising out of the orders passed by erstwhile J&K State Consumer Disputes Redressal Commission

Jammu and Kashmir High Court: While deciding the instant appeals which raised objections concerning the jurisdiction of the J&K High Court to