Genuinely Green? Tightening the Noose on Environmental Claims in Advertising
by Bose Varghese*, Pooja Kapadia** and Chelsea Sawlani***
Consumer Rights
Supreme Court sets aside NCDRC order against YRF for not including ‘Jabra Fan’ song in movie; says promotional trailers not binding offers
“Promotional trailers are unilateral and are only meant to encourage a viewer to purchase the ticket to the movie, which is an independent transaction and contract from the promotional trailer. A promotional trailer by itself is not an offer and neither intends to nor can create a contractual relationship.”
DCDRC chastises Uber India; Notes that charging excess cab fare rather than the actual contracted fare during advance booking, is unfair trade practice
DCDRC also held that in order to keep a check on unruly service providers such as Uber, who commit breach of commitments at the nick of time, they are required to be dealt with heavy hands and as such they must be made to deposit at least Rs.10,000 as compensation in Consumer Welfare Fund of the Chandigarh District Forum.
Dead Cockroach in Soup and Expired Bread; DCDRC directs IRCTC and on-board caterers to compensate for mental agony caused due to serving of unhygienic food
What promised to be a comfort bowl of hot soup and bread, turned out to be an unhygienic mess for the complainant and his family travelling in Executive Class coach of New Delhi to Chandigarh Shatabdi Express.
DCDRC directs Indigo to pay compensation of Rs 70,000 for their failure to deliver checked-in luggage of a holiday bound couple
The Commission stated that the Indigo’s deficiency in services caused the married couple irrevocable hardship and spoiled their holiday mood.
What is the ambit of “Commercial Purpose” defined under Consumer Protection Act?: Supreme Court answers
Supreme Court, while going by the ordinary meaning of ‘commercial purpose’, said that ‘Commercial’ denotes “pertaining to commerce”. However, the Explanation clarifies that even purchases in certain situations for ‘commercial purposes’ would not take within its sweep the purchaser out of the definition of expression ‘consumer’
Received a wrong product while shopping online? Read how Kerala HC addresses grievance of person who received wrong laptop from Flipkart
Kerala High Court: In an interesting case Ziyad Rahman A.A., J., directed the District Police Chief to take action against the e-commerce
Consumer’s right to know nutritional value; ECJ holds Dr. Oetkar failed to adequately provide nutritional value for its ‘Crunchy Museli’
European Court of Justice: The Bench comprising of J. Passer (Rapporteur), President, F. Biltgen and N. Wahl, JJ., held that the German
KSCDRC | Charging money for 3D Glasses for viewing a 3D Movie by theatre owners would amount to violation of ‘Consumer Rights’? Commission answers
Kerala State Consumer Disputes Redressal Commission (KSCDRC): The Coram of Justice Sri K. Surendra Mohan (President) and T.S.P Moosath (Judicial Member), Ranjit.
2020 Wrap Up — Flashback of Stories on Consumer Cases
Since 2020 is now winding down, we switch on our flashback mode and note that a lot of changes in the name
NCDRC | “Discontinue unfair trade practice of arbitrarily imposing additional cost of carry bags at payment counter”: Read NCDRC’s full discussion on Consumer Rights in Big Bazaar matter
National Consumer Disputes Redressal Commission (NCDRC): The Bench of Dinesh Singh (Presiding Member) observed that: “Consumer has the right to know, before
[Medical Negligence] NCDRC | Rigid protocols prevailed over medical ethics; Hospital has right to insist payment but the prime duty is the care of emergency patient
National Consumer Disputes Redressal Commission (NCDRC): A Division Bench of Dr S.M. Kantikar (Presiding Member) and Dinesh Singh (Member), while addressing the issue
#World Consumer Rights Day, 2019 — Consumer is the King!
by Devika Sharma†