[Consumer Rights] Mandatory Service Charges by restaurants declared unlawful; Delhi High Court upholds CCPA Guidelines
The camouflaged and coercive manner in which service charge is being collected by the restaurant establishments itself shows the unlawful nature of the charge. This would clearly constitute an unfair trade practice under Section 2(47) of the CPA, 2019 as the collection of service charge materially misleads the consumer with respect to the price at which the food is being sold.